If you would like to inquire about the status of your order, please email us at firstname.lastname@example.org. Please include your name, order number and shipping address. This information will help us expedite your request.
At AR500 Target Solutions, we strive for 100% customer satisfaction. If you think there may be a defect or missing items, please contact us at email@example.com for a store credit or an exchange of the product within 30 days of purchase. You will receive your credit within 3-5 business days of the return product’s arrival at our facility. AR500 Target Solutions will not refund money for used product that is returned.
Targets which fail to meet the required hardness spec of 475-525 (500 +/- 5%) will be replaced upon return to AR500 Target Solutions within 30 days of purchase. Return shipping is at buyer’s expense (US postal flat rate boxes are the cheapest, around $18). For returns where hardness failure is suspected, please include details of the situation leading to suspected failure, including photos of the mounting system, distance, and load data for the projectile (fps, weight, caliber, and material). To be eligible for a return, your item must be used within our posted usage guidelines and not been shot with ammo containing steel. If AR500 Target Solutions confirms through testing that an unaltered target fails to meet the required hardness spec, a replacement target will be shipped to you, and we’ll make sure you’re covered on your out of pocket for returning our bad target, likely in the form of additional steel. If the target cannot be confirmed to fail the required hardness, we’ll be happy to ship it back to you at your expense. Shooting any AR500 Target Solutions target with steel jacketed, steel core, incendiary, armor piercing (AP), or light armor piercing (LAP) projectiles will void any warranty and may result in significant damage to the target, increased risk of ricochet, and risk of fire.If it’s not lead and copper, it’s not meant to be shot at steel. Soft points (SP), hard cast lead, wadcutter and hollow points are the ammo of choice.